A review of how other countries provide information and advice to the vulnerable on consumer and social issues. (PDF) (link opens in a new window)
As part of its zero-based review of citizens advice and citizens advice Scotland, DTI commissioned this study which looks at how four other countries (France, Germany, Netherlands and Sweden) provide information and advice on consumer and social issues. The study was carried out by Lisa Webley and Sylvie Bacquet at Westminster University.
Internet only
| 06/1871 | 01-09-2006 |
A4
58 Pages
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Approval process for redress schemes under the Housing Act 2004. (PDF) (link opens in a new window)
Describes the approval process for redress schemes under the Housing Act 2004 (for home information packs provision).
Internet only
| 06/1922 | 21-09-2006 |
A4
5 Pages
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Be garage wise: don't get taken for a ride when you take your car in for a service. (PDF) (link opens in a new window)
Advice for consumers when getting a car serviced.
Internet only
| 09/1572 | 07-12-2009 |
A4
14 Pages
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Consultation. The role and powers of the Consumer Advocate. (PDF) (link opens in a new window)
Closed consultation on the initial and future role of the consumer advocate, including whether the advocate should be granted new powers. The 2009 Consumer white paper explained that the consumer advocate will be appointed in 2010 to be a part of consumer focus with a role to co-ordinate work to educate consumers and to be a champion for groups of consumers who have suffered a loss at the hands of a business. Consultation period ended 5 March 2010.
In stock
| 09/1427 | 02-12-2009 |
A4
65 Pages
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Consumer redress schemes in gas and electricity: a consultation on clarification of the existing arrangements. (PDF) (link opens in a new window)
Closed consultation on amending order to the Gas and Electricity Regulated Providers (Redress Scheme) Order 2008. The amending order is about additional detail to be set out in the redress scheme by way of specifying factors in order to assess the eligibility of consumers of energy at non-domestic premises (micro-enterprise consumers) to access the scheme. Includes an impact assessment and a draft Statutory Instrument. Consultation period ended 6 May 2010.
In stock
| 10/855 | 25-03-2010 |
A4
21 Pages
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Consumer representation in regulated industries. (PDF) (link opens in a new window)
Report by the Department of Trade and Industry and HM Treasury on the efficiency and effectiveness of consumer representation in regulated markets.
Internet only
| 04/1341 | 14-07-2004 |
A4
48 Pages
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Empowering and protecting consumers: government response to the consultation on institutional reform. (PDF) (link opens in a new window)
The Government's response to the consultation on proposed reforms to consumer institutions. These reforms aim to ensure provision of consumer information, advice, education, representation and enforcement is delivered effectively and efficiently. Also summarises public responses to the consultation. See URN 11/970 for the consultation document, and 12/637 for the related impact assessments.
Internet only
| 12/510 | 11-04-2012 |
A4
56 Pages
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Strengthen and streamline consumer advocacy: consultation on consumer representation and redress. (PDF) (link opens in a new window)
Closed consultation. Public consultation on proposals to consolidate the National Consumer Council and certain sectoral consumer bodies, and to create new ombudsman services for utility consumers. Consultation period ended 18 April 2006.
Internet only
| 06/682 | 24-01-2006 |
A4
74 Pages
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Strengthen and streamline consumer advocacy: consultation on consumer representation and redress. Summary of responses and Government response to consultation. (PDF) (link opens in a new window)
Summarises the responses received to the consultation on consumer representation and redress (URN 06/682) and outlines the Government's decision on the key proposals contained in the consultation.
Internet only
| 06/1630 | 16-10-2006 |
A4
38 Pages
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Strengthen and streamline consumer advocacy: regulatory impact assessment for proposals on consumer representation and redress. (PDF) (link opens in a new window)
This RIA considers the options and the associated costs for strengthening and streamlining consumer advocacy.
Internet only
| 06/1631 | 16-10-2006 |
A4
36 Pages
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YouGov cross border consumer redress research. Stage one: phase two. (PDF) (link opens in a new window)
Interim report covering the second phase of Stage One of the DTI cross-border redress research project; with fieldwork carried out by YouGov between 15th and 19th September 2005. The primary objective of phase two was to generate sufficient respondents to allow for the full investigation of the different types of international redress.
Internet only
| 06/693 | 20-01-2006 |
A4
28 Pages
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Zero-based review of citizens advice and citizens advice Scotland: external evaluation. (PDF) (link opens in a new window)
In preparation for CSR07, DTI commissioned Dr Bob Dobbie to carry out a review of Citizens Advice and Citizens Advice Scotland. This looks at whether the current way in which CitA and CAS operate will meet the needs of the future, including both the needs of the citizens advice service and their funders. Also explores the scope for improved effectiveness and efficiency, and whether the organisations provide good value for money. See also 2010 review URN 11/520.
Internet only
| 06/1872 | 01-09-2006 |
A4
32 Pages
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